Frequently Asked Questions
Everything you need to know about shopping with Stars & Strauss
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Exchanges are free, while returns for a refund incur a small restocking fee.
How do I ensure I am ordering the right size?
Please refer to our detailed Size Guide located on each product page. Our apparel is designed with a modern fit; if you are between sizes, we recommend sizing up.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Do you ship internationally?
Yes, Stars & Strauss ships to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your location.
How should I care for my Stars & Strauss garments?
To maintain the quality of our premium fabrics, we recommend machine washing cold on a gentle cycle and hanging to dry. Specific care instructions are located on the interior label of each piece.